Our Mission
The Special Servicing department is a key area within Finsolutia, as it is directly responsible for the management, negotiation, and closure of operations, enabling the company to generate its core revenues through recovery and case resolution.
We act as the link between the investor client (investment funds) and the debtor, providing rigorous analysis of each case, maximizing client returns, reducing timelines, and ensuring high-quality management standards throughout the process.
Working With Us
-
How do we add value?
For the client:
- We act as the front office, managing the portfolio, negotiating out-of-court agreements, and ensuring the efficient closure of operations, which directly impacts the return on investment.For internal departments:
- We provide reliable information and coordination, enabling other teams to effectively support judicial claims, asset repossessions, documentation preparation, and related processes. -
How is success defined?
- Ensuring high-quality case management and client satisfaction.
- Achieving recovery agreements (both cash and non-cash) and closing cases in line with quarterly and annual targets.
- Guaranteeing collaboration and a smooth flow of information across departments. -
What do we expect from new team members?
- A holistic view of the business and a strong collaborative mindset.
- Agility and a clear understanding of the urgency of requests.
- Fast integration and effective communication to achieve shared objectives.